Delivery Information

Stove Delivery Information

We pride ourselves on offering an excellent FREE one man delivery service to all UK mainland addresses, some web sites charge as much as £90 for delivery in more remote postcodes so this is a huge saving that we pass onto you, the customer.

We also provide a two man delivery service on certain items for a nominal fee, if you need the delivery men to carry your stove into the room of your choice and allow you to check the items over before you accept delivery ask our despatch team about our 2-man delivery service.

We aim to deliver all of our orders on the selected delivery date or within the estimated delivery time frame stated on the web site.

We strongly advise that you do not book any contractors, plumbers or fitters until you have received all of your goods as we can’t be held responsible for any unexpected delays with the delivery.

What will delivery of your stove cost?

1 Man Delivery. We offer FREE one man delivery to all UK mainland addresses. Some websites charge as much as £90 for delivery in more remote postcodes so this is a huge saving.

2 Man Delivery Not currently available due to Covid-19 restrictions.

Where do we deliver to?

We deliver to all Mainland UK addresses. The price you see advertised is the price you pay, including delivery to all UK mainland addresses.

If you live in Isle of Man, Isle of Wight, Isle of Skye, Northern Ireland or other offshore islands, please call to confirm we can deliver to your address and if there are any extra delivery charges.

How do we deliver?

We use a national pallet delivery service. The goods will arrive on a lorry that is about the size of a fire engine, so please let us know in advance if you have restricted access.

The stove/oven will be packed on a pallet and moved using a pallet truck. The driver will be able to wheel this as close as possible to your property - if you have a garage they'll be able to wheel it into there for you.

The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive or up or down steps.

The pallets are normally about 1m wide, so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the stove/oven into your house - with two-man delivery, they can carry the stove into your preferred room.

When will we deliver?

All the stoves on our site have an estimated delivery time which will be stated on the product description. However, we will contact you to arrange a convenient day and time to deliver. We will also call you 1 hour before delivery.

We can also arrange for a next day delivery service. Please call us to place an order if you need your stove next day.

What is required when the goods arrive?

The goods must be inspected before they are signed for. In the unlikely event of any damage, make sure this is noted on the Proof of Delivery form. Any problems or damage also need to be reported to our office by calling 01539 730333 whilst the driver is still there.

If there is any damage, we will tell you what to do. You may be asked to accept the goods and we will send replacement parts, or we may ask you to reject the goods and we will send you a replacement.